Report an operational issue
For connectivity, security, phone, camera, server, device, cloud, supported application, automation, or AI-tool issues affecting current work.
Route the request correctly
Get the right help for an existing issue, new service, or planned project.
Existing customers can report an operational technology issue. New customers and project teams can use a consultation path without creating an unverified emergency-support expectation.
This page does not promise emergency dispatch, 24/7 coverage, or a guaranteed response time. Availability depends on the customer agreement, support plan, and service scope.
Choose a path
What do you need UBM to do?
Select the closest path. UBM reviews the submitted context and confirms the appropriate next step.
Improve or manage the environment
For help desk, remote and onsite support, monitoring, assisted ticket triage, backups, security, devices, vendors, automation, reporting, and lifecycle planning. Features depend on the selected plan.
Plan a deployment or change
For turnkey facilities, internet provisioning, VPN or SD-WAN, security, communications, surveillance, cloud, custom software, AI, or automation projects.
Before you submit
Give the technical team enough context to route the issue.
The support form preserves only the essential issue details and callback number. Avoid submitting passwords, access codes, or other secrets.
Helpful information
- The affected office, facility, or location
- The system or category involved
- What changed and who is affected
- A working callback number
No public support phone or email is displayed because those values have not been verified in configuration.